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New Agent Ethics Training

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  1. Introduction
  2. Chapter Objectives
  3. Key Terms
  4. Study of the Code of Ethics (Part 1 of 2)
  5. Need for the Code of Ethics
  6. Membership in NAR
  7. Uniqueness of the Code of Ethics (Part 1 of 2)
  8. Uniqueness of the Code of Ethics (2 of 2)
  9. Overview of the Code of Ethics
  10. Preamble (Part 1 of 2)
  11. Preamble (Part 2 of 2)
  12. Articles of Standards of Practice ( Part 1 of 2)
  13. Articles of Standards of Practice (Part 2 of 2)
  14. Duties to Clients and Customers (Part 1 of 2)
  15. Duties to Clients and Customers (Part 2 of 2)
  16. Duties to the Public
  17. Duties to Realtors
  18. Referencing Articles in Ethics Complaints (Part 1 of 2)
  19. Referencing Articles in Ethics Complaints (Part 2 of 2)
  20. Case Interpretations (Part 1 of 2)
  21. Case Interpretations (Part 2 of 2)
  22. Why Study Enforcement
  23. Primary Enforcement Issues
  24. Local Enforcement (Part 1 of 3)
  25. Local Enforcement (Part 2 of 3)
  26. Local Enforcement (Part 3 of 3)
  27. Parties to an Ethics Complaint
  28. Parties to Arbitration
  29. Ethics Complaints and Arbitration Requests
  30. How Complaints are Handled
  31. Grievance Committee
  32. Professional Standards Committee
  33. Board of Directors
  34. Ethics Examples (Part 1 of 2)
  35. Ethics Examples (Part 2 of 2)
  36. Arbitration Examples (Part 1 of 2)
  37. Arbitration Examples (Part 2 of 2)
  38. The Arbitration Process
  39. Mandatory Arbitration
  40. Voluntary Arbitration (Part 1 of 2)
  41. Voluntary Arbitration (Part 2 of 2)
  42. Mediation (Part 1 of 2)
  43. Mediation (Part 2 of 2)
  44. Conclusion (Part 1 of 2)
  45. Conclusion (Part 2 of 2)

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New Agent Ethics Training How Complaints are Handled
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Lesson 30 of 45
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How Complaints are Handled

bryanlenox February 17, 2021

The process of handling complaints is simple:

 

  1. A complaint is filed.
  2. The Grievance Committee determines whether the complaint merits a hearing.
  3. If the complaint is validated by the Grievance Committee, it is heard before the Professional Standards Committee.
  4. Once the Professional Standards Committee has reached a decision, it is passed on to the Board of Directors of the local association of REALTORS for ratification.

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